When you sign up for IPSY, a monthly beauty subscription service that sends personalized makeup and skincare samples. Also known as Glam Bag, it lets you try new products before buying full sizes. Many users expect one charge per month—usually around the 5th. But if you see IPSY charge twice on your statement, it’s not always a mistake. Sometimes it’s a glitch. Sometimes it’s a renewal overlap. And sometimes, it’s a hidden fee you didn’t notice.
One common reason for double charges is when you sign up near the end of the month. IPSY’s system may process your first charge immediately to confirm your account, then again on the regular billing date. This isn’t fraud—it’s how their system handles early sign-ups. Another scenario? You canceled your subscription but didn’t do it before the billing cycle started. You might’ve thought you were off the hook, but the charge already went through. Or worse—you had multiple accounts under the same email or payment method. That’s more common than you think, especially if you used a family member’s card or switched phones.
Don’t panic if you see two charges. First, check your email. IPSY sends a confirmation for every transaction, even if it’s automated. Look for two separate order numbers. If they’re both for the same product bundle, it’s likely a system hiccup. If one is for a Glam Bag and the other is for a full-size purchase or add-on, that’s intentional. You might’ve clicked "Buy Now" during checkout without realizing it. Also, watch out for subscription auto-renewal, the automatic continuation of a paid service after the trial or initial term ends. Many people forget they signed up for it, then get shocked when they see the charge again.
Another related issue is payment method conflicts, when a card expires, gets declined, or is replaced, causing the system to retry the charge. If your card changed but you didn’t update it in IPSY’s settings, they might have tried to bill your old card first, then your new one. That’s two charges for one service. Same thing happens if you use Apple Pay or Google Pay and your digital wallet auto-updates your card info—IPSY doesn’t always sync with those changes fast enough.
What should you do? Start by logging into your IPSY account. Go to Billing History and compare the dates and amounts. If both charges are identical and within 24 hours of each other, contact customer service. Be ready with your order numbers, dates, and screenshots. Most of the time, they’ll refund the duplicate within 3–5 business days. Don’t wait for them to reach out. Be proactive. And if you’re still getting charged after canceling, check your bank’s pending transactions. Sometimes the first charge is pending and hasn’t cleared yet. Wait 48 hours before assuming it’s a double charge.
If you’re tired of surprise fees, consider switching to a quarterly plan. IPSY offers it, and it cuts down on billing frequency. Or, set a calendar reminder to review your subscriptions every month. You’d be surprised how many people pay for services they don’t even use. And if you’re not sure whether you’re still subscribed, log in. It takes 30 seconds. Better than losing money.
Below, you’ll find real stories and practical fixes from people who’ve dealt with the same issue. Whether it’s a billing glitch, a forgotten add-on, or a misunderstood cancellation policy, you’re not alone—and you don’t have to accept it.
IPSY charges twice a month because it bills one month in advance. The first charge is for your current box, the second is for next month’s. It’s not a mistake - it’s how their system works to ensure timely delivery.
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